Refund policy

Refund & Exchange Policy

We have a 7 day exchange policy, which means you have 7 days after receiving your item to request an exchange. We only refund goods if they are faulty or damaged. In circumstances where you consider that a product is defective, or if an incorrect item has been shipped to you should promptly contact us at hello@thecaboclub.com.  

We do no offer warranty on our products. General wear and tear is expected. Care of our products should be followed in accordance to our 'care instructions' tag packaged in your order which is also displayed on our website. 

To be eligible for an exchange, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. Our products meet the highest manufacturing standards and receive a routine quality check before dispatch. 

To initiate a exchange, you can contact us at hello@thecaboclub.com. If your exchange is accepted, you will receive instructions on how and where to send your package as well as an exchange note reference number. The sender is responsible for all return postage costs unless the product is deemed to be faulty. Items sent back to us without an approved return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any questions at hello@thecaboclub.com.

International Orders Refunds and Exchanges:

We do not do offer refunds, exchanges or credit notes on international orders for any reason unless the item is faulty. The Cabo Club check each item prior to dispatch to eliminate any problems. We will not be held liable for any items that are lost, damaged or broken during transit. All international sales are final.