Orders are processed Monday - Friday 8:30am - 4:00pm AEST (excluding public holidays). Orders can take up to two business days to process before being shipped. All of our packages are sent using Australia Post. Once your order is lodged and packaged for dispatch, you will be sent tracking information via email or SMS to trace your parcel.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email from our Cabo Club Team.
While we aim for your order to arrive on time, shipping time may vary according to Australia Post and Courier time frames and zones. These times do not include order processing time. While we aim to have all packages delivered on time, once dispatched to Australia Post any delivery delays is out of our control. You will be provided with a tracking number and can follow that via Australia Post.
We offer parcel post and express post to Australia, New Zealand, USA, Canada and Europe. Shipping rates are calculated at checkout according to parcel weight and Australia Post live rates. You can select standard shipping or signature on delivery with both parcel and express orders. You will be provided with a tracking number which can be used at any time to follow your parcels delivery process.
We can provide an estimate delivery time frame as below in accordance with Australia Post time frames:
- Within Queensland: 2–5 business days
- Interstate (metro to metro): 3–6 business days
- Rural: 7–10 business days
- New Zealand: 7-14 business days
- USA & Canada: 10-15 business days
- Europe: 20-25 business days
- Singapore: 5-10 business days
- Australia wide 1–4 business days
- New Zealand: 6-12 business days
- USA & Canada: 7-10 business days
- Europe: 15-20 business days
- Singapore: 2-5 business days
In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time.
If you have any questions regarding your order please don't hesitate to contact us at firstname.lastname@example.org or alternatively use your tracking number provided to trace your order.
Please note that upon shipment a tracking number will be provided to you and we accept no responsibility for your shipment after that time. In the event that your parcel goes missing it will be your responsibility to contact and liase with Australia Post/Courier.
Please note that The Cabo Club accept no responsibility for lost, damaged or stolen parcels. All customs, taxes and duties are payable by the customer. We are not liable for incorrect address resulting in non-delivery
Customs, Duties and Import Taxes
Customs policies vary widely from country to country. For information about customs policies that apply in your country please contact your local customs office. Any additional charges for customs clearance, import duties or local taxes are to be handled by the customer. We do not take any responsibility for these charges and have no control over what they may be. Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.
Couriers/Australia Post are no longer taking a signature where it's required upon delivery to have minimal face to face contact. Instead the parcel is left in a safe place if possible and a photograph is taken for proof of delivery. Please keep up to date with your tracking number for a delivery time.